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FAQs

How does it provide protection against insider threats?

First generation encryption offerings like FDE (Full disc encryption), encrypt the entire hard disk using a single encryption key: So there is no way to protect the users data from other authorised users accessing the machine. Here is an example- The CEO's laptop is handed over to an I.T technician to update, or fix a problem, they must decrypt the disc to work on it. Both are authorised to do this, however the CEO may not want the IT technician to view his data. Vault allows others support the machine, without compromising the sensitive data.

Do I have to be connected to the web to work with my local files?

Yes, because it is a federated data access solution, you need web and service connectivity to gain access to your local files. Remember when you connect to our service we manage rights and access to the files. Because your files are local (but encrypted) - you need to be connected but are not as dependant on connection speed.

What about the other type of offerings with device tags and websites that can report lost and found machines etc?

Tag offerings are novel solutions to honest occurances of loss, They appeal to peoples good nature. If a tagged device is found - the finder reports it's position / location on the tag supported website. It's shortcoming is when the device is the target of malicious intent for profit, selling the data resident on the stolen machine.

We're not completely sure, but we suspect a malicious thief generally does not have a good nature.

Tag offerings means I might get my laptop back- Right? Does Oudles Vault do this?

Lost or stolen reorting site's are good services in themselves, they can do all kinds of clever things, freeze the machine, sound buzzers to embarass the thief, take photos etc (assuming a web cam is built in). The reality is, that if a mallicious theif wants to access your data - they are likely going to dismantle the machine and take out the disc.

The cost of a laptop in a breach situation is miniscule, when viewed against the potential penalties. The cost of a laptop that breaches trade secrets can cost even more to an enterprise.

So it's a race against time, Oudles Vault is all about sanitising the data, so that when the thief smashes your machine to get the drive - he gets nothing but standards sanitised data (nothing). You, and your company for that matter, are quickly back up and running with your data restorable from the integrated secure backup's from service.

It's not that we don't care about the laptop - but realisticly the thief does not either - they generally really want the lucrative stuff - Data and intelligence.

So, is Oudles Vault like a LoJack?

No, not really, Lojack's typically work in conjunction with IP / Geo location and law authorities, with a view to recover the hardware. Oudles Vault is more about sanitising the sensitive data quickly and thoroughly when theft or loss occurs, and providing you with a sure bet means to recover the data onto another machine. LoJacks are ok, but you could be waiting months to get a machine back, and if you haven't backed up - your really in a pickle. The cost of replacing the hardware is miniscule for a business that is trying hard to be compliant, to contain their secrets, their custodial data, and maintain employee productivity after theft or loss. Besides, 98% of laptops reported stolen are never recovered (Source F.B.I)

Can Oudles Vault staff look at my files?

No, we cannot. Our service manages the encryption key's and the file association. We also hold separately on your behalf, a seperately encrypted copy of the documents. Your Password master (created by you at account creation stage) is unique, and known only by you, or your enterprise admin. - We cannot view your data, as we never have all sides of the equation, you alone have access and full control of your data, but it's imperitive you retain the master key you set when creating your acount. If you lose this - we cannot help you recover.

Aren't there other providers of this kind of thing, encryption etc?

Yes, they approach it differently, usually different providers give parts of what we combine. Some providers do disc encryption, others do back up, some do Lo Jacks - but that usually involves combinations of subscriptions and sometimes an enterprise based client server architecture. You incur the hardware and administration costs to propogate your network, or pay them to manage the server and admin elements on your behalf. They usually leave the burden of backing up to you. Even solutions that can destroy data or freeze the machine never incorporate Backup as a turn key solution. Oudles Vault does!

We are a small business, we have 10 machines and need to ensure our Intellectual Property is safe, we can't afford big upfront license costs, support staff and infrastructure?

Oudles Vault is different. It is a smart app SAAS (Software as a Service) hybrid. You can subscribe 1 machine or 10,000 machines - you don't need any additional hardware, you don't need cyber security specialists - we manage access for you, help you comply with governance, and help beat malicious theft, whilst keeping you up and running - How good does it get?

Sounds Complex - How technically competent do users of Oudles Vault need to be?

Users need to know how to select, drag and drop, and be familiar with windows type file and folder management. We have spent considerable effort ensuring the learning curve is as flat as possible, using Vault is highly intuitive. Users do not need to be technically proficient at all.

I'm a criminal - this sounds great, if the authorities seize my equipment, I just logon via the web and wipe it?

Not so fast - consider this. We retain and store for a period of one month, all requested or countdowned sanitisations. If you are using Oudles Vault legitimatly you have nothing to worry about. We will co-operate fully with any and all legal request or subpoenas, and will hand over the encrypted backup copies of requested data, as is the case with current encrypted seized hardware, you hold the encryption key.

What exactly do you mean by sanitise?

When you delete a file on most computers and operating systems, it does not actually delete the file from the storage medium, it simply removes the register to that file, and frees the space up to be used again, it does not overwrite it. This is done to make the machine faster, and to allow you backtrack mistaken deletes. Even if you empty the "Recycle Bin" the data is still left on the disc.

There are commercially availible "undelete" or "recovery" softwares that can recover these leftover clusters. So when Oudles Vault gets instructed to sanitise - it carries out a multiple pass overwrite of it's data contents, even a digital forensic's advanced mallicious thief is wasting their time.

What do you mean by "Millitary Grade" and what is DoD standard?

U.S.A. DoD is the United States of America, Department of Defense standard for sanitising data from data media. The standards official tittle, and the methodology we use to sanitise data stored in Oudles Vault is DoD 5220.22 M Pattern.

I need more assurance than "Millitary Grade" and DoD standard?

Sorry, but the only way to forensically sanitise above and beyond DoD standard, is complete physical destruction of the disc. Shredding, pulverising and/or smelting in a furnace. The problem is, if the disc is stolen in a laptop or PC, for obvious reasons - after theft has occured, remotely - this is impossible.

Will Oudles Vault slow down my machine?

No, most of the heavy work is carried out on our secure servers leaving the client side secure, light and extremely rapid, this is especially evident when compared to an FDE (Full Disc Encryption) protected machine. Even if you have no encryption software currently - you will not see a performance difference when you start securing data with Oudles Vault.

What about temporary internet files, cache, history etc?

When any of the three "Sanitise" modes execute and sanitise the vault contents, cache and temporary files are also captured and sanitised.

To backup files - this means they have to be transmitted - does this not make them vulnerable when being transmitted?

All encrypted transmissions to and from your clients and our secure servers are carried across a HTTPS connection, this is as secure as any online banking, or purchasing / transaction connection.

Some of our machines have solid state memory, will vault work in the same way as disc equipped machines?

Yes, Oudles Vault works in the same way with both media storage types,It addresses the same business need regardless of the storage media involved, in the same manner.